Jobs in Australia : Archives

March 10, 2016

Level 1 & Level 2 Support Engineers - Ref No.AU-8745

Filed under: Uncategorized — karol @ 12:30 am

An Australian owned, established, and successful IT Managed Services Company is seeking two more people to join their team: a Level 1 and a Level 2 Technical Support Engineers with 2-3 years experience.

Why work with this company?

For almost 15 years they’ve built a solid reputation in their space. They strive to establish strong relationships with their customers and ensure that they trust them to be their ‘guide and guardian’ for their technology world by providing them with every degree of their technology needs.

Integrity, Dependability, Relationships, Accountability, Efficiency. These are the five values that are reflected in the personality of each individual of the organization. They behave in line with these agreed values to deliver reliable solutions that enable their clients’ organizations to prosper.

Who are you?

You will be required to provide Level 1/2 desktop, server and network support remotely and onsite as required.

Non-negotiable skills

- If you’re a L1 Support Engineer you must have approximately 1-year experience — preferably working for a Managed Service Provider (MSP) — and hold a Cert III in IT networking.
- If you’re a L2 Support Engineer you MUST have 2-3 years experience working for a Managed Service Provider (MSP).
- Your English MUST BE EXCELLENT - written and verbal.

Skills & Requirements

- OS support and troubleshooting experience - XP to Windows 10
- Windows Server 2003 to 2012
- MS Active Directory and Exchange
- Virtualisation - Vmware/Hyper V/Citrix
- Backup management and maintenance
- Experience working within a ticketing and timekeeping system such as Connectwise, and RMM tool such as Labtech
- Drive license and access to a car

If you master the non-negotiable skills, click on the button below or send your cover letter and resume via [Apply online]

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