Jobs in Australia : Archives

June 4, 2017

Level 3 Helpdesk Infrastructure Support Analyst - Permanent - Sydney CBD

Filed under: Uncategorized — karol @ 12:30 am

- Level 3 Helpdesk Infrastructure Support Analyst
- Sydney CBD Location
- Harbour Water Views
- Great Packages on offer - $110,000 to $130,000!

We are looking to hire a Level 3 Helpdesk Infrastructure Support Analyst to join a Financial Sector giant end user permanently in Sydney CBD.

The role plays an integral part of a multi-disciplinary team to ensure that goals and objectives of Level 3 Infrastructure Support Analyst requests are accomplished within prescribed time frames.

The incumbents must consistently aim to deliver quality services and/or solutions that meet business requirements and ensure that goals are accomplished in line with business objectives.

We ideally need the successful candidate to start in 2 weeks. APPLY NOW if you are interested.

Experience & Technical Competencies:

- Sound technical knowledge of desktop hardware and both standard and customized (in - house) software
- MUST have at least 7 years of Australian experience in IT support
- Relevant tertiary qualifications
- Sound analytical and problem solving skills
- Good time management and communication skills
- Ability to manage multiple problems at once and prioritise issues
- Strong customer service focus
- Sound knowledge of the Company’s Standard Operating Environment (SOE)


- Upgrades and deployment of Desktops, Printers, Routers, Switches and all related hardware.
- Software configuration and level 1,2 and 3 Support.
- Troubleshooting, back-up and restore on both hardware and network issues.
- Good knowledge of technologies including Operating Systems and Printer configuration.
- Knowledge of Network connectivity and Server builds.
- Design, implementation and management of MS Server environments.
- Design, implementation and management of = Office 365 Azure solutions.

- Deployment and management of network infrastructure (TCP/IP, DNS, DHCP, etc).
- Configuration and management of network hardware (Switches, Routers, Access Points).
- Virtualisation of server and network infrastructure, particularly VMWare.
- Consult inte
ally and exte
ally, share expertise and knowledge with other teams / members.
- Write new or amended guidelines, procedures, rules and regulations as required.
- Provide input to project and work item deliverables such as fact sheets, education material, strategy / policy material, technical specifications.
- Mentor, assist and train team members where needed.
- Support the project managers for assigned projects as required.

Please note: we will only be contacting candidates directly who have been shortlisted.

If you are looking for your next IT career opportunity, then act fast as this opportunity will not be available for long.

If you’re interested, then please submit your resume by hitting the APPLY NOW button; or send your resume to the team at Genesis IT&T; [Apply online]

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